Privacy Policy

When you request a quote, we may receive your name, email address, phone or WhatsApp number, product type, target quantity, destination country, project details, and any reference files you choose to upload.

You can also contact us directly by email or WhatsApp. Those services process information under their own privacy terms.

We use the information to understand your packaging requirements, prepare quotations, discuss samples and production, answer questions, and continue communication about your project.

We do not sell inquiry information. We share it only with service providers or production and logistics partners when reasonably needed to respond to your request or complete an agreed order.

Website inquiries are sent to our sales email through an email delivery provider. Uploaded files are included only when you choose to attach them. Please avoid sending sensitive personal information that is not needed for a packaging quote.

We keep inquiry and order communications for as long as reasonably needed to prepare a quote, manage a project, maintain business records, or meet applicable obligations. We use reasonable technical and organizational measures, but no online transmission or storage method can be guaranteed completely secure.

The current website does not intentionally use advertising cookies. Links to external services, including WhatsApp, may allow those providers to collect information according to their own policies.

You may ask what contact information we hold, request a correction, or ask us to delete information that is no longer needed by emailing valend@hengforpacking.com. Some records may need to be retained where required for legitimate business or legal purposes.